Arborpro, MB (hereinafter – the “Company”) values and protects your privacy. Therefore, in this Privacy Policy (hereinafter – the “Policy”) we clearly and unambiguously present the principles of information collection and use applied in the Company’s activities and on the website https://www.arborpro.lt/ (hereinafter – the “Website”), as well as other information about the Company’s approach and principles ensuring the protection of personal data.
The terms “you”, “your” and “visitor” refer to the subject, person, company or organization using our Website or otherwise providing us with personal data. The words “we” and “our” refer to the company Arborpro, MB, established in accordance with the laws of the Republic of Lithuania, and its subsidiaries, branches and representatives.
This Policy applies in cases when you visit the Company’s website, when you directly provide your data to the Company, when we receive data related to you from public institutions or other sources, and when we aim to properly fulfill contractual obligations to which you are a party. This Policy is also intended to inform you about other personal data processing activities performed by the Company and the key provisions aimed at ensuring your privacy.
When processing personal data, we follow the requirements of the European Union General Data Protection Regulation No. 2016/679, the Law on the Legal Protection of Personal Data of the Republic of Lithuania, other related legal acts and instructions of supervisory authorities.

This Policy does not apply to any third-party websites and applications that you may find through our Website, including those that may be linked to our services. Before clicking any links, you should review the terms and privacy policies of such third-party websites and applications.

Please read this Policy and, if you have any questions, contact us by email at info@arborpro.lt. We assume that all visitors of this Website have carefully read this Policy and agree with its content. If you do not agree with this Policy or any part of it, please do not use our Website.

1. PERSONAL DATA THAT WE COLLECT AND PROCESS
The Company collects and processes the following categories of personal data:

- Login data that you provide to us when creating an account on the Website: Name, Email, Phone number.

- Contact data, Address.

- Communication information, i.e. letters, chats, messages that you provide when communicating with us via customer service email or in any other way. We collect and store the content of communications and all the information you provide or disclose to us. To respond to your inquiry, we may use the information you provided via email, chats, purchase history, etc.

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2. LEGAL GROUNDS FOR COLLECTING YOUR PERSONAL DATA
The Company may collect your personal data only based on the legal grounds specified in legislation. These include the legal ground of concluding and executing a contract when you enter into a service or other agreement with the Company or contact the Company with relevant inquiries, as well as visiting the Company’s Website. The Company’s legitimate interest may also be a basis for processing data, for example, when the Company checks creditworthiness, manages and/or collects debts. Your consent is another basis on which the Company may process personal data. The Company may also process your personal data when fulfilling legal obligations (to comply with regulatory requirements, respond to legitimate requests by state and municipal authorities, etc.) or on other legal processing grounds provided in legal acts.

3. DATA COLLECTED ON THE COMPANY’S WEBSITE
When you visit our Website or contact us via other electronic communication channels, the Company may also automatically collect your personal data.

- Geo-location data. We collect information about your geographical location from which you access our website.

- Information we collect from third parties. We may transfer and/or collect additional information about you from third parties in order to improve the services provided to you. For example, we use the web analytics service “Google Analytics” provided by Google LLC, which uses cookies and other tracking technologies to collect data that allows us to improve our products and services. This allows us to monitor and analyze web traffic and user behavior. Google Analytics uses the collected data to monitor and analyze visitor behavior on the site, prepares reports on site activity, and shares them with other Google services. Google may use the collected data to personalize and customize ads in its advertising network. Personal data collected by Google: cookies and website usage data. For more information, visit Google.

The data collected about visitors to the Company’s Website is responsibly protected from loss, unauthorized use, and modification. The premises where the collected data is stored are physically protected to ensure that individuals not working in the Company cannot access or handle the data. In addition, the database storing Website visitors’ data is protected from unauthorized access via computer networks.

4. PERSONAL DATA PROCESSING ACTIVITIES
To ensure transparency and responsible personal data processing, we inform you that the Company processes personal data for the following purposes:

- to fulfill visitor orders;

- to identify the visitor;

- to create an account;

- to ensure Website security;

- to send marketing information;

By providing your personal data to the Company, you confirm and voluntarily agree that the Company may manage and process your personal data in accordance with this Privacy Policy, applicable laws, and other relevant legal requirements.

5. DIRECT MARKETING
The Company may use your personal data to send general direct marketing offers. These offers may be selected based on the data you have provided to us or that we have collected automatically, e.g. your location data.
If you do not agree to the use of your personal data for direct marketing purposes, want to unsubscribe from receiving direct marketing offers or change your existing preferences, you may do so at any time by clicking the link in the received email.

6. PERSONAL DATA PROCESSING AND COOPERATION WITH THIRD PARTIES
The Company may provide personal data to data processors who perform certain tasks and provide services for the Company. The Company does not authorize any supplier or third party to use your personal data in any other way and requires them to apply measures to protect your personal data. Personal data may be transferred to the following categories of third parties:

- intermediaries who process data for the purpose of concluding and administering contracts with clients and partners;

- accounting service providers and individuals;

- partners, subsidiaries;

- advertising agencies;

The Company may also disclose your personal data to third parties:

- when required by laws, court decisions, rulings, or other legitimate requirements of law enforcement authorities;

- in response to legitimate requests by public authorities and to ensure national security and law enforcement requirements;

- in case of a business sale, transfer, merger, bankruptcy, restructuring, or other reorganization;

- to defend our or third parties’ rights, legitimate interests, or property;

- to protect other individuals’ right to privacy.

 

7. COOKIES
A cookie is a small text file that a website saves on your computer or mobile device when you visit it. Stored on your device, the cookie ensures the functionality of our Website and helps recognize you upon your return.
Most browsers store cookies unless you reject them or change your browser settings.
Our Website may use the following types of cookies:

- Necessary cookies – required for the normal operation of our Website. They include, for example, cookies that save the information you have entered during a session and allow access to secure areas of the Website. Without these cookies, the Website would not function properly or some features may not work.

- Functional cookies – improve the functionality of our Website. These cookies remember the settings selected by visitors (e.g. currency or language). Thanks to these cookies, visitors can avoid changing settings on each visit, but they do not track behavior on other websites.

- Analytical and statistical cookies – these cookies show whether the visitor has previously visited our Website. Analytical cookies allow us to recognize and count users of our website and observe how users navigate the Website. We also use cookies for product, feature and service improvement and research. For example, analytical cookies can show which websites are most visited, help us log performance disruptions, etc.

- Marketing cookies – used to display more interesting and relevant ads or to limit the number of times the same ad is shown on a website. These cookies are also used to measure the effectiveness of advertising campaigns.

For more information on how to delete cookies and other useful information related to cookies, visit http://www.allaboutcookies.org/.

8. SPECIAL CATEGORIES OF DATA
We do not collect special categories of data, such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related to sexual orientation.
Please do not provide us with special categories of data and contact us using the contact details below if you believe we may have such information. We reserve the right to delete immediately any information we believe may include special category data.

9. THIRD-PARTY LINKS
On this Website, you may find links to third-party websites or applications. However, we are not responsible for the data collected and used on those websites. Before clicking any links, please review the terms and privacy policies of the respective third-party websites and applications.

10. PERSONAL DATA RETENTION PERIODS
Personal data collected by the Company is stored in printed documents and in the Company’s information systems. The Company retains your personal data no longer than necessary for the purposes of data processing or as required by law, where a longer retention period is prescribed.
Personal data is generally retained as long as reasonable claims could arise from contractual relations or as necessary for the Company’s legitimate interests. Data that is no longer needed is destroyed.
If you wish to delete your account and stop data retention, you can do so by sending a request to the Company using the contact details below. Please note that service provision may be discontinued in such case. Note that even after receiving a request to delete your data, we may retain part of your data when necessary for tax, legal compliance and audit purposes.
The Company takes all possible measures to ensure that personal data is processed accurately, fairly and lawfully, that it is processed only for specified purposes, and in strict compliance with the clear and transparent personal data processing requirements provided by legal acts.

11. YOUR RIGHTS
As a visitor of our Website, you have the right to:

- request from the Company information about your personal data being processed by the Company, where and how personal data is collected and how it is processed. You can request access to your personal data by submitting a request in person, by mail or by electronic communication;

- request from the Company to correct your personal data and/or suspend the processing of such personal data, except for storage, if upon reviewing your data you find it to be incorrect, incomplete or inaccurate;

- request from the Company to delete your personal data, if upon reviewing your data you determine that it is being processed unlawfully or unfairly or on other legal grounds;

- object to the processing of your personal data when the data is processed or intended to be processed on the basis of legitimate interest pursued by the Company or a third party;

- request that you not be subject to a decision based solely on automated data processing, including profiling;

- receive the personal data concerning you that you have provided to the Company in a structured, commonly used and machine-readable format, and transfer that data to another controller, or request that the Company transfers the data directly to another controller, if technically feasible (right to data portability);

- refuse to provide personal data. In this case, you automatically waive any claim regarding the quality of services provided by the Company, as the requested data may be necessary to properly provide the services/products requested. The Company has the right to refuse to provide you services if the provision of such services is related to the receipt of your personal data.

To exercise your rights or submit complaints, you can contact the person responsible for personal data protection at the Company via email: info@arborpro.lt. You may also contact the State Data Protection Inspectorate, but we encourage you to first contact the Company, as we aim to resolve all issues together with the visitor.
When submitting a request, you must confirm your identity in the following ways: 1) if submitting in person – by presenting an identity document or a certified copy as prescribed by the laws of the Republic of Lithuania; 2) if submitting by post or email – by providing identifiable data stored by the Company; 3) if submitting via a representative – by providing a certified copy of an identity document and a power of attorney (or a certified copy as prescribed by law).
The Company shall, upon receiving your request in writing, respond in writing (including via electronic communications) within 30 calendar days from the date of receiving the request, by providing the requested data or stating the reason for refusal.
The 30-day period may be extended by another two months if necessary, depending on the complexity and number of requests. The Company shall inform the requester about the extension within one month from the receipt of the request, providing the reason for the delay.

12. PRIVACY POLICY UPDATES
Our Policy may change in response to circumstances or legal requirements. When the Company updates the Policy, the new version will be published on the website https://www.arborpro.lt/. In the event of significant changes, we may contact you via email or notify you otherwise.

13. CONTACT INFORMATION
If you have any questions regarding the information provided in this Privacy Policy, please contact the Company in any way convenient for you:
info@arborpro.lt
Žalioji g. 9, LT-28146 Utena
+370 662 00200